Shipping Information – Evolution Animal Care New Zealand

Shipping Information

AUSTRALIAN & NZ SHIPPING ONLY

We currently only ship within Australia & New Zealand. On purchase you will receive and notification email. On fulfillment you will be provided a tracking number. 

We want to make you shopping experience as enjoyable as possible, and if that means we need to absorb, some of the cost, that's fine by us. We would rather you have a great experience and come back and do business with us again.

Currently we charge standard shipping rates throughout NZ:

  • 0 - 2 kg: $9.90
  • 2 kg and above: $15

SHIPPING TIMES - 24 - 48 HOURS

Our goal is to ship within 24-48 hours of receiving your order, please consider longer times during the holidays. All orders are shipped F.O.B, North Canterbury.

DAMAGES & MIS-SHIPS

Customers shall verify the contents of each shipment upon receipt. Claims must be made to us within 7 days of receipt of merchandise.  If there is a discrepancy or if any items were damaged during transit, you must retain the box / package that the item(s) arrived in so that we may file a report with the carrier. This includes but is not limited to mis-ships, damages, and/or defective items. 

Please use the contact form if you have any shipping questions.

SHIPPING WORLDWIDE

If you live outside of Australian or New Zealand, please use the contact us form to arrange fulfillment.